FREQUENTLY ASKED QUESTIONS

No, you do not need to pay for an inspection. We provide a 100% free inspection of your home or business and assess the damage to determine what services are required for restoration. We will never charge you for an assessment when you call us after a fire, storm, or flooding disaster.

Need help now? For fire damage restoration in Vancouver, WA or fire damage restoration in Portland, OR, our team can be onsite quickly for a free assessment.

Yes! While most restoration companies are affiliated with skilled and reliable insurers, problems can happen while working with an insurance agency’s “preferred contractors” when their relationship isn’t so transparent. When you elect to work with a preferred contractor, you should be aware that the contractor may be referred and paid for its trust and loyalty to your insurance agency. As such, you can sometimes see work geared toward keeping the insurer happy — even if that means cutting corners to save the insurance company money.

It is ultimately up to you, the property owner, to select the best disaster restoration contractor. We’re experienced with all major carriers and help facilitate your claim so you receive the maximum payout possible. Learn more about our process and why homeowners choose us on Why SUREBUILD.

Yes! After a fire or flooding disaster, we know how overwhelming everything can feel. We bill your insurance company directly for our services and help ensure paperwork is completed correctly and on time so you can maximize your coverage.

If your loss involves water, see our pages for water damage restoration in Vancouver, WA and water damage restoration in Portland, OR.

It varies by carrier and the complexity of the loss. We assist you in filing and documenting the claim and negotiate on your behalf to ensure you get the best possible coverage for the restoration work required for your home or business. For claim guidance specific to fire losses, review our local services for fire restoration in Portland and fire restoration in Vancouver.

Timeframes depend on the type and extent of damage (water, fire, smoke, mold, storm). Emergency mitigation starts immediately to prevent further issues. After inspection, we provide a clear timeline with milestones and keep you updated at every step. Typical projects range from a few days to several weeks, whether it’s water damage restoration in Portland or fire damage restoration in Vancouver.

Coverage depends on your policy, deductible, and the cause of loss. Events like fire, burst pipes, and storm damage are often covered. We document all legitimate damage and coordinate with your adjuster to help you receive the maximum allowable payout. For service details, see fire damage restoration in Portland and water damage restoration in Vancouver, WA.

Not always. For minor water or smoke damage, you may safely remain at home. If there’s significant structural damage, heavy soot, or mold contamination, temporary relocation may be recommended for safety. We’ll provide documentation your insurer may require for housing. Explore our localized services for Portland water damage restoration and Vancouver fire restoration.

Prioritize safety and evacuate if needed. Avoid cleaning or moving items that could affect your claim. Call us for emergency mitigation—rapid response limits secondary damage like mold growth or structural deterioration. If you’re in Portland, start here: water damage restoration Portland or fire damage restoration Portland. In Vancouver, WA, see water damage restoration Vancouver and fire damage restoration Vancouver.

Yes. After extraction, we deploy industrial dehumidification and targeted drying to remove hidden moisture in walls, floors, and cavities. If mold is present, we perform full remediation and clearance steps so your space is safe before reconstruction begins. For rapid response, contact our teams for Portland water mitigation or Vancouver water damage repair.

Yes. We provide full-service restoration across the Portland–Vancouver metro. Popular services include fire damage restoration in Portland, fire restoration in Vancouver, WA, water damage restoration Portland, and water damage restoration Vancouver. We also assist with smoke damage cleanup—start with our smoke damage Portland resource.