Frequently Asked Questions |
Disaster Restoration for Homes and Business
Insurance Claim FAQ
Q: Can I use Surebuild Restoration instead of the company that my insurance company chooses?
A: Yes, insurance companies often recommend a company for you to use, but it is ultimately up to you, the homeowner, to select the best disaster restoration contractor. We are experienced in working with all major insurance carriers and can help facilitate your claim to ensure you receive the maximum coverage possible.
Q: Do you directly bill my insurance company?
A: Yes, we can bill your insurance company directly for all our services. We will also work with you to ensure that all necessary paperwork is completed correctly and on time.
Q: Can you help me with the insurance claim process?
A: Yes, we can. We have experience in dealing with insurance companies and can assist you in filing a claim. We will also negotiate on your behalf to ensure that you are getting the best possible coverage for the restoration work required for your home or business.
Q: Do I need to pay for an inspection?
A: No, you do not need to pay for an inspection. We will provide a 100% free inspection of your home or business and assess the damage in order to determine what services are required for restoration.
Q: How long does the insurance claim process take?
A: The insurance claim process can take anywhere from a few days to several weeks, depending on the size and scope of the damage. We will work closely with your insurance provider throughout the process to ensure your claim is processed as quickly and efficiently as possible.
Q: What services do you provide for fire damage?
A: We provide full fire damage restoration services, including smoke and soot cleanup, odor removal, structural repairs, and more. Our team of experienced professionals will assess the extent of the damage and create a plan of action to restore your home or business back to its pre-fire condition.
Q: How do you remove odors caused by fire?
A: We use specialized equipment and techniques to remove odors caused by fire. This includes ozone treatments, thermal fogging, hydroxyl treatment and other methods that safely break down odor-causing molecules and restore the air quality in your home or business.
Q: Does insurance cover your fire damage restoration services?
A: Our fire damage repair and restoration services are often covered by insurance policies. We can help you file a claim and work with your insurance provider to ensure that all necessary repairs and replacements are covered.
Q: How does Surebuild Restoration handle water damage?
A: Our team of experienced professionals will assess the extent of the water damage and then create a plan of action to restore your home or business back to its pre-flood condition. We have specialized equipment and techniques for quickly and efficiently removing standing water, sanitizing affected areas, and drying out wet materials.
Q: What type of water damage can you fix?
A: We can handle all types of water damage restoration, including flooding caused by storms or other natural disasters, sewage backups, plumbing issues, and more.
Q: Do you offer emergency services for flood damage?
A: Yes, we do. Our team is on call 24/7 and can respond quickly to any water-related emergency. We will work quickly to minimize the damage and restore your business or home to its pre-flood condition.
Q: How do I know if my property is safe after a flood?
A: After a flood, it’s important to ensure that all affected areas are thoroughly dried out and that any potential health hazards have been taken care of. We can inspect your property and ensure that it is safe for you to inhabit again.
Q: Does insurance cover water or flood damage?
A: Yes, most insurance policies will cover at least part of the cost of restoring a property that has been damaged by water or flooding. We can help you file a claim and work with your insurance provider to make sure that all necessary water damage repairs and replacements are covered.
Q: What kind of storm and wind damage does Surebuild Restoration repair?
A: We can handle all types of storm and wind damage, including hail damage, roof repairs, siding replacement, window replacement, and more. Our team is experienced in assessing the extent of the damage and creating a plan of action to restore your home or business back to its pre-storm condition.
Q: How do you assess storm damage?
A: We will inspect the entire property for visible signs of storm damage and then use specialized equipment to evaluate further any areas that may have been affected by wind or hail. This allows us to create an accurate plan of action that includes all necessary storm damage repairs and replacements.
Q: Do you provide emergency services for storm damage?
A: Yes, we do. Our team is available 24/7 and can respond quickly to any storm-related emergency. We will work quickly to repair or replace any damage caused by the storm and get your home or business back to its pre-damage condition.
Q: Does insurance cover storm damage?
A: Most insurance policies will cover at least part of the cost of restoring a property damaged by a storm or high winds. We can help you file a claim and work with your insurance provider to ensure all necessary repairs and replacements are covered.